Monitored Networking, Hardware and Support

client
Robins Kitchen - Australia

Robins Kitchen is a Queensland-owned and operated retail kitchenware company, with stores from the Gold Coast to Cairns.


challenge
1. To take over a previous networking company's contract, analyse usage patterns and provide cost-effective monitored network and intranet solutions.
2. To provide a better level of customer service at a lower price than the previous provider.

outcome
Better hardware, software, maintenance and support have resulted in a computer network which is more efficient, more user friendly and more economical.

processes required
• Strategic project planning and management
• Project analysis, communications and co-ordination
• Component research
• Network planning and schematic layout
• Hardware supply and installations
• Job completion overview

network components
• Hardware supply and installations for 9 stations
• Hardware supply and server setup
• Cabling and wireless setup
• Software installation and training
• Network support for 18 stores
• In-store broadband setup and support

ongoing contractual maintenance
• Monthly phone support
• Monthly remote support
• Monthly security check
• Scheduled remote monitoring including: server backup procedures, server virus protection, server operating system patches, server critical performance indicators, server file system maintenance, server disk space check.

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