Integrated Communications Solution with Networking

client
Miller Imports - Australia

Miller Imports is an Australia-wide import and distribution company that provides corporate gift services.

challenge
1. To provide Miller Imports with a tailored, fully-integrated communications solution which would allow them to communicate electronically from head office to their sales team throughout Australia, using PDA’s.
2. To implement the above system using wireless technology to streamline the accounting and inventory process, and reduce paperwork and administration.
3. To set up an in-house wireless and cabled network and server computer for email hosting, remote access and backup.

outcomes
Systems which have streamlined processes, saving time and money while making Miller Imports more efficient and able to provide better customer service. Management have also reaped the benefits of being able to monitor and contact sales with immediate feedback.

processes required
• Strategic project planning and management
• Project communications and co-ordination
• Component research
• Network planning and schematic layout
• Business finance setup
• Hardware supply and installations
• Job completion overview

communications components
• Sales vans hardware supply and installations
• Office hardware supply and installations
• Training and support
• Software programming and implementation
• Business finance integration

network components
• Hardware supply and installations for 9 stations
• Hardware supply and server setup
• Cabling and wireless setup
• Software installations and training

ongoing contractual maintenance
• Monthly phone support
• Monthly remote support
• Monthly security check
• Scheduled remote monitoring including: server backup procedures, server virus protection, server operating system patches, server critical performance indicators, server file system maintenance, server disk space check.

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